Tell us about your next Microsoft project
Microsoft 365, Azure, migrations, cybersecurity or Modern Workplace. Tell us what needs to change, the approximate size of your environment and your target date; we will review the context and recommend the right next step.
Tell us what you need
Your enquiry will be reviewed and routed to the appropriate team. If we need more information to size the work, we will ask for it before preparing a proposal.
Different requests need different teams
You can use the general form or contact the relevant team directly. If your enquiry reaches the wrong channel, we will route it internally.
Projects & consulting
New migrations, Microsoft 365, Azure, security, assessments, Intune, Copilot and other Microsoft projects.
sales@msadvance.comTypical response: 1–2 business days.Existing clients · Support
Incidents and requests related to active MSAdvance services, contracts or projects.
support@msadvance.comIf your contract defines a support channel or SLA, please use that route as well.General enquiries
Corporate enquiries, partners, suppliers and messages that do not fit a specific technical area.
info@msadvance.comWe will route the enquiry internally when needed.Billing
Invoices, administrative documentation and enquiries related to payments or billing details.
billing@msadvance.comPlease do not use this channel for technical incidents.Regional contacts for projects across Europe and the Americas
Regional channels help coordinate projects, meetings and change windows with organizations across Europe, North America and South America.
Europe
North America
South America
The addresses correspond to our corporate offices and affiliated business centers where we operate. Regional enquiries are routed according to the project, language, location and time zone. Please confirm availability in advance for an in-person meeting.
Six details that help us size a project
Not every item applies to every scenario. If you do not yet know a figure, tell us and we can help establish it during the assessment.
Objective and current situation
What you need to resolve, what is happening today and what the project should achieve.
Users and scope
Users, devices, tenants, subscriptions, locations or user groups included in scope.
Services and workloads
Tell us which platforms are involved: Exchange, Teams, SharePoint, OneDrive, Entra, Intune, Azure, Defender, Purview or others.
Volume
TB, mailboxes, sites, devices, Azure resources or any other metric that helps estimate effort and change windows.
Target date and change windows
Go-live, renewal, carve-out, audit or any milestone that affects project planning.
Security, compliance and third parties
NDA requirements, regulatory controls, access requirements, external suppliers and dependencies we should consider from the start.
NDAComplianceWhat happens after you send your enquiry
The first response is not intended to sell a generic solution. The goal is to confirm the context and decide what the most useful next step should be.
Routing
We assign the enquiry to the appropriate technical or commercial team.
Clarification
We ask only for the information still needed to understand the scope.
Specialist review
A specialist reviews dependencies, risks and the likely technical approach.
Proposal or meeting
Depending on the scenario: a proposal, initial estimate or discovery session.
An initial enquiry does not require credentials to your environment
When a project requires access to Microsoft 365, Azure or other systems, we subsequently define which permissions are needed, for which tasks, for how long and how access should be removed when the work is complete.
Access and confidentiality
See how we approach least privilege, NDAs, temporary access, traceability and offboarding.
Explore the Trust CenterHow we deliver projects
Assessment, design, preparation, pilot where it adds value, implementation, validation and handover.
View our methodologySuccess Stories
Real-world Microsoft 365, Azure, security, Modern Workplace and migration projects.
View projectsMSAdvance contact and project enquiries
How quickly do you normally respond to an enquiry?
For general enquiries, the typical response time is 1–2 business days. Services with contracted support may have different channels, priorities and SLAs, so the mechanisms agreed for that service should be used where applicable.
What information do you need to prepare a proposal?
It depends on the project. A useful starting point is the objective, approximate number of users or resources, affected workloads, source and target platforms for migrations, data volume, target date and the main security or operational constraints.
Can you sign an NDA before we share sensitive project information?
Yes, confidentiality arrangements can be incorporated when required by your organization. In all cases, we recommend that passwords, secrets and administrative credentials are not sent through the contact form.
Can we schedule a meeting before the full scope is defined?
Yes. When the scenario is still being defined, a discovery session can be used to clarify objectives, dependencies and the information that should be collected before the work is sized.
Do you work with organizations outside Spain?
Yes. MSAdvance works with organizations across Spain and other markets in Europe and the Americas. Coordination can be adapted to time zones, change windows, access requirements and the availability of the teams involved.
Can the entire project be delivered in English?
Yes. MSAdvance delivers international projects and can coordinate meetings, documentation and technical delivery in English or Spanish.
Which channel should I use if we are already a client?
For technical incidents, existing clients can contact support@msadvance.com. If your contract defines a portal, escalation channel or specific SLA process, please use that mechanism first so that the agreed priority and workflow can be applied correctly.
Tell us what needs to change and we will start by understanding it
You do not need to know the final tool or architecture. Send us the context you already have and we will tell you what information is missing, which specialist should review it and what the right next step is.
