MSAdvance Privacy Statement

Last updated: 24/08/2025

Data protection and privacy

1) Controller

  • Controller: MSAdvance (“MSAdvance”).

  • Address: Gran Vía 6, 4th Floor, 28013 Madrid, Spain.

  • Contact email: info@msadvance.com

2) Scope

This statement governs the processing of personal data on msadvance.com and associated subdomains. It applies to users who browse the site, contact us via forms or email, or request information/marketing of services.

3) Data processed and sources

  • Provided: first and last name, company, position (if applicable), email address, phone number, message content, and any information submitted via forms or emails.

  • Technical: IP address, device identifiers, server logs, technical and preference cookies.

  • Web analytics (optional and with consent): identifiers in cookies/SDKs and usage events.

  • Source: data provided directly by the user and, where applicable, the site’s technical tools.

4) Purposes of processing

  • Managing information requests, quotes, and customer support.

  • Executing and maintaining pre-contractual/contractual relationships.

  • Operational communications and, where applicable, commercial communications about MSAdvance services.

  • Site security, abuse prevention, and log management.

  • Site usage analytics (only with consent).

  • Compliance with legal obligations (tax, accounting, data protection, etc.).

5) Legal bases

  • Contract performance or pre-contractual measures (Art. 6(1)(b) GDPR).

  • Consent (Art. 6(1)(a) GDPR) for commercial communications and non-technical cookies.

  • Legitimate interest (Art. 6(1)(f) GDPR) in site security and service improvement, balanced.

  • Compliance with legal obligations (Art. 6(1)(c) GDPR).

6) Retention periods

  • Commercial inquiries: up to 12 months from the last interaction.

  • Contract/billing data: statutory commercial and tax periods (typically 5–6 years).

  • Commercial communications: until consent is withdrawn or objection is exercised.

  • Technical records/logs: reasonable periods for security and operation. Periods may be extended where there are legal liabilities or ongoing claims.

7) Recipients and processors

MSAdvance may rely on providers (hosting, messaging, web tools) acting as processors, under contract and with appropriate security measures. Data will not be disclosed to third parties except where required by law or necessary to provide the service (e.g., financial entities or external advisors for invoicing).

8) International transfers

Where providers located outside the EEA are used, appropriate safeguards will be applied (adequacy decisions, Standard Contractual Clauses, binding corporate rules, or other mechanisms). Further information available at info@msadvance.com.

9) Data subject rights

You may exercise your rights of access, rectification, erasure, objection, restriction and data portability, and withdraw consent, by writing to info@msadvance.com and proving your identity. You may also lodge a complaint with the AEPD: www.aepd.es.

10) Information security

MSAdvance applies appropriate technical and organizational measures (access controls, in-transit encryption, backups, and internal procedures). In the event of an incident affecting personal data, legal notification protocols will be followed.

11) Minors

The site’s content and services are not directed at minors. If we detect the receipt of minors’ data without authorization, it will be deleted.

12) Commercial communications

They will only be sent where there is a legal basis (consent or permitted legitimate interest). You can unsubscribe via the link included in each communication or by writing to info@msadvance.com.

13) Policy updates

This policy may be updated to reflect legal or functional changes to the site. The current version is indicated by the “Last updated” date.