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    Request Process

    • 1. Message Received
      Your message is received and directed to the team best suited to handle your request.
    • 2. Request Review
      We review the information and, if needed, ask for additional details.
    • 3. Initial Response
      You’ll receive a reply within 1–2 business days with our initial proposal or solution.
    • 4. Meeting Coordination
      If needed, we schedule a virtual or in-person meeting to go over the details together.
    • 5. Follow-up and Closure
      We stay in touch until we confirm your request has been completely resolved.

    Quick links by request type

    Global Office Network

    Europe

    Coverage in major European cities

    🇪🇸Spain — Gran Vía 6, 4th Floor, 28013 Madrid, Spain

    🇪🇸Spain — Avinguda Diagonal 1, 10th Floor, 08019 Barcelona, Spain

    🇬🇧United Kingdom — 30 St Mary Axe, 18th Floor, London EC3A 8BF, UK

    🇩🇪Germany — Bockenheimer Landstraße 2–4 (OpernTurm), 15th Floor, 60306 Frankfurt, Germany

    Regional email
    europe@msadvance.com
    Typical response time: 1–2 business days

    North America

    Presence in the U.S. and Mexico

    🇺🇸United States — 101 Avenue of the Americas, 8th Floor, New York, NY 10013, USA

    🇲🇽Mexico — Av. Insurgentes Sur 1898, 14th Floor, Col. Florida, 01020 Mexico City, Mexico

    Regional email
    northamerica@msadvance.com
    Typical response time: 1–2 business days

    South America

    Hubs in Argentina and Brazil

    🇦🇷Argentina — Libertador Avenue 101, 9th Floor, C1001 CABA, Buenos Aires, Argentina

    🇧🇷Brazil — Av. Paulista 2300, 12th Floor, São Paulo – SP 01310-300, Brazil

    Regional email
    southamerica@msadvance.com
    Typical response time: 1–2 business days

    The addresses correspond to our corporate offices and affiliated business centers where we operate.